Hi could someone help me just confirm something.
I recently moved house and I pay for my phone monthly via direct debit. I logged into the ID app tonight and it said outstanding balance of £41.99 as today is the day my bill would have been paid via DD. Has this payment not gone through Direct debit as we haven’t called the bank yet to change our billing address etc. Do I need to change any settings to update my direct debit billing address is updated?
Many thanks!
Moving addresses should not affect your direct debit going out. I would advise calling 7777 from your iD phone, or 0333 003 7777 from a landline or other mobile. (Charges may vary)
Select Option 2 to Hear your balance, make a payment
If you need to update your billing address, you can do this through the iD app, if you are struggling to do this, feel free to speak to our Live Chat who will be able to assist with this
-Mohsin
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