I have recently purchased a new phone with ID network sim. My mother did too, and when she placed the new sim in the phone her iD number was immediately sent through to her so she could set up the iD phone and transfer her old number. Not only have I not received this message, but the SIM card is failing to connect and I haven’t received any confirmation emails from iD. This is NOT an issue with the handset, as my old sim worked perfectly well in the new phone as I waited for the arrival of a sim, having not been sent one through originally by iD. As I don’t have a number associated with my sim I am unable to get help and am feeling very desperate now. Please help me
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Hi
We’re sorry to hear that you are having issues with your order. Were you previously using an iD Mobile SIM card inside your phone and was it working fine or have you purchase a phone contract with us? You could test the theory of the phone being locked (if bought elsewhere) by using your mothers iD Mobile SIM card inside the phone to see if it connects. Can you also try your new SIM card in her phone to see if that connects?
If your new SIM card still is not working, please let us know and we’ll see what else we can do.
Ryan
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