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Question

Data allowance and usage

  • January 6, 2021
  • 1 reply
  • 66 views
A
Active Contributor

I have a plan giving me 1GB data, which is generally fine, sometimes 1.3GB or 1.2GB but I had a 4GB add on to deal with the slight monthly increase.  However, my latest bill showed 5.55GB usage.  I don’t stream videos and only occasionally listen to the radio, so have no idea why the sudden increase. 

I went through my apps and turned of background data usage on every app.

New month new allowance 1GB plus a new 12 month data add on of 8GB for emergencies.

Having just checked via my phone settings data usage from 1 Jan to 6th Jan usage = 24.34MB.

However, data usage on my dashboard at idmobile website says I have used 4GB.

How can this be in only 6 days?  Something is not correct. 

This topic has been closed for replies.

1 reply

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • January 8, 2021

Hi @asheshouse 

We are sorry to hear your data usage is not showing correctly. So we can give you a breakdown on your recent data usage, we will send you a Private Message.

-Mohsin

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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