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Changing plan and unable to contact ID mobile.

  • January 21, 2021
  • 2 replies
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I want to change my plan but I want to stay on a rolling monthly plan as I don’t like being trapped in contracts. On the page where my new plan is, there is nowhere to confirm that this isn’t a contract. I called ID mobile but the message said I had to go to the online chat but the live chat URL was rejected. I’ve no option but to go on the forum. This kind of thing makes me want to switch providers and if I can’t get any response then that’s what I’ll have to do. Can anyone help me?

Thanks very much.

Best answer by Michelle

Hi @pjw67 

 

I have copied a useful link for you below, you will find all the information you need to change your plan:

 

 

Michelle 

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2 replies

Michelle
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • January 25, 2021

Hi @pjw67 

 

I have copied a useful link for you below, you will find all the information you need to change your plan:

 

 

Michelle 


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  • January 25, 2021

I got through to live chat the day after and I couldn’t find a way to delete this post.Thank you for your help though.