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New SIM is not working

  • January 22, 2021
  • 5 replies
  • 137 views

  • Active Contributor
  • 5 replies

Hi my new sim is not working in my new phone I need another sim and can’t speak to anyone it’s a nightmare 

Best answer by Ryan D

Hi @Miatia,

Ah so there is damage to the SIM card, no problem we will send you a PM now to get one sent out.

Ryan

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5 replies

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • January 26, 2021

Hi @Miatia,

We’re sorry to hear about that, what errors are you seeing when using the new SIM card? 
Also, if this is an upgrade I would recommend logging into your account online to ensure that the new SIM card is activated.

Ryan


  • Author
  • Active Contributor
  • 5 replies
  • January 26, 2021

Hi Ryan I can’t use the sim it has a slight bend on it so I need another sim ime really not happy as I have a new phone I can’t use I just need another sim posted out


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • January 26, 2021

Hi @Miatia,

Ah so there is damage to the SIM card, no problem we will send you a PM now to get one sent out.

Ryan


Penny Young
Community Member
  • Community Member
  • 0 replies
  • February 7, 2021

I do not have an email account and as I blocked my number I can’t get messages or codes on my phone. This a friend’s email


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • February 8, 2021

Hi Penny. 

I just replied to your other post here.

Please get back to us there.  If the account in quesiton is in your friends name though, we’ll need them to sign up here and contact us.  We need to speak to the named account holder directly in any case of which we’re accessing their account.