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Question

I do not understand my final Bill

  • January 28, 2021
  • 1 reply
  • 80 views
A
New
 Contributor

I have received an email informing me of my final bill amount. which is fine. But it says to check items on the bill go to account which i have and downloaded my final bill, which appears to be different than the amount in the email?  Which figure do i pay?

 

Amount on Invoice is    Total amount due £34.01

 in the email it says  We're sorry to see you go. Just to let you know that your final bill is now ready.

Your final bill amount is: £41.17

 

Only asking as i would like to clear this today using a debit card, as i have cancelled the DD

 

TIA

This topic has been closed for replies.

1 reply

Ryan
iD Mobile Employee
  • Ryan
  • iD Mobile Employee
  • 4571 replies
  • February 1, 2021

Hi @Allentaylor72,

I would advise paying the amount where it mentioned the final bill amount as this would generally be what is left to owe.

Has anything changed on your app since making your post? You can also query this with our Live Chat Team here.

Ryan

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