Skip to main content
Question

PAC not going through

L
New
 Contributor

I submitted my pac as I want to keep my number from my previous provider I have just received a message saying ‘We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect’ what do I do now?

This topic has been closed for replies.

4 replies

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • March 2, 2021

Hello @laina.langridge,

Sorry to hear that some of the details were incorrect here.

We’ll need to manually process this with the correct details. 

Have you tried speaking to our Live Chat Team at all for this?

 

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
L
New
 Contributor

@Mohammed On the live chat all i get is a robot and that isn't helpful as it doesn't understand what the problem is. WOuld you be able to help? or is there a number I can ring? 

Jemb2212
Community Member
  • Jemb2212
  • Community Member
  • 0 replies
  • March 2, 2021

Have you tried website form? Instead of the app? I did both and its magically worked today

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • March 3, 2021

Hi @laina.langridge,

 

The advice @Jemb2212 has provided is pretty solid, and can often work wonders. Have you given it a go yet?

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement