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Two questions pls…

I am on a sim only monthly contract just now but want to buy a new phone:

 

Does my Sim only contract automatically stop (don’t want to be paying for 2 contracts), or do I have to do anything to cancel it?…

 

Is it automatic that you keep your current number or, again, do I have to do anything to activate this?

Thanks

( I will do it thru the Upgrade section in my account)

Best answer by Mohsin

Hi @alex1763 

If you choose to upgrade to a monthly contract then you will keep the same number as your existing number. Once the upgrade deal has gone through, you will receive a new sim, you can choose to use the new sim or the existing sim you already using. 

-Mohsin

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5 replies

Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • Answer
  • March 16, 2021

Hi @alex1763 

If you choose to upgrade to a monthly contract then you will keep the same number as your existing number. Once the upgrade deal has gone through, you will receive a new sim, you can choose to use the new sim or the existing sim you already using. 

-Mohsin


  • Author
  • New
 Contributor
  • 3 replies
  • March 16, 2021

Thanks Mohsin, got my answers thru the lovely Messenger guys :grinning:

The bit I was anxious about was having 2 contracts running at the same time but been assured this will not happen,  sooooooo, order place and fingers crossed.


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • March 17, 2021

That’s great to hear @alex1763 

Feel free to message us for any issues you may have.

-Mohsin


Pepper
Community Member
  • Community Member
  • 0 replies
  • April 11, 2021

How do I transfer my old number to my new upgraded phone?

Sharron


  • Author
  • New
 Contributor
  • 3 replies
  • April 11, 2021

Easy Sharon, just put your old Sim in and it changes to your new contract.