Please can I get my number changed? | iD Mobile Community
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Question

Please can I get my number changed?

  • March 17, 2021
  • 8 replies
  • 61 views

I'm being harassed, don't want to involve the police so have no crime ref number, and I understand I have to pay £25, I just want to change my number and feel safe, please. Thank you!

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8 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • March 17, 2021

Hello @hiding,

Sorry to hear this.

I believe we’ve already picked this up via Social Media.

If this wasn’t you or we haven’t spoken to you on Social Media, please let us know and we’ll be happy to help.

 

Mohammed


  • Author
  • Active Contributor
  • March 17, 2021

Hi @Mohammed that wasn't me, I'm not on social media. Thanks for helping


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • March 17, 2021

Hi @hiding 

We will send you a Private Message to help with this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin


  • Author
  • Active Contributor
  • March 17, 2021

Hi @Mohsin thank you, I've replied to it now


  • Author
  • Active Contributor
  • March 18, 2021

He's just phoned me again, please can someone reply to my private message and help me get this sorted? Thank you


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • March 18, 2021

Hi @hiding 

Someone from our back office team will respond to your Private Message. In the meantime, feel free to speak to our Live Chat | iD Mobile Network team who will be able to assist.

-Mohsin


  • Author
  • Active Contributor
  • March 18, 2021

Thank you so, so much for the help, I feel safer again


Will R
iD Mobile Employee
  • iD Mobile Employee
  • March 19, 2021

No worries @hiding,

 

I see that’s now all been sorted for you.

 

Glad we could help.

 

Take care.

 

Will