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Question

call allowances

  • March 28, 2021
  • 1 reply
  • 18 views

neilsurf
New
 Contributor

Just read a reply to my call allowances from rory but the system changed the status to solved when is not solved. Rory I still can't call out on a 0845 number. Useless community service this is?     

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1 reply

Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • March 29, 2021

Hi @neilsurf 

Numbers starting with 0845 are chargeable numbers. It would be best to check what your spend cap limit is through the iD app. If it is set to 0 then you will need to increase this so you can make calls to 0845 numbers.

-Mohsin