I've been on ID for a few months now and now my phone has been unable to receive incoming text messages. I can send texts and receive/send calls but I don't get any incoming texts. I'm also unable to get OTP for my amazon, Google, Bank, PayPal account which means I'm unable to access this. I've restarted my phone nothing worked. Have contacted live chat two times in a row but they're are not helpful my issue has not been resolved.
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Hello
Thanks for contacting us here and sorry to hear you’re having issues.
Can you clarify for us, is the issue solely relating to OTP messages only or is this affecting all numbers that text you?
I’m aware of sometimes OTP issues happening when customers join and port their number, we can look into this.
But if the issue is affecting all messages, it could be relating to something else.
Have you got any other messaging apps on your device?
In the past a user had a different messaging app and all texts were being sent there instead of the one they mainly use.
Which device is this? Are you running Android Messaging from the Google Playstore or your default stock messenger
Mohammed
Mohammed wrote:
Hello
Thanks for contacting us here and sorry to hear you’re having issues.
Can you clarify for us, is the issue solely relating to OTP messages only or is this affecting all numbers that text you?
I’m aware of sometimes OTP issues happening when customers join and port their number, we can look into this.
But if the issue is affecting all messages, it could be relating to something else.
Have you got any other messaging apps on your device?
In the past a user had a different messaging app and all texts were being sent there instead of the one they mainly use.
Which device is this? Are you running Android Messaging from the Google Playstore or your default stock messenger
Mohammed
Its affecting all numbers that text me. I'm using a Samsung galaxy note 9 and I'm using the default messaging service.
Hi
What error message are people receiving when trying to message you? How many regular numbers have attempted?
Will
Will wrote:
Hi
What error message are people receiving when trying to message you? How many regular numbers have attempted?
Will
There's no error messages. People are sending me texts on their phone but I don't get the reply. They then ask me did you not get my message and I'm like no.
I have sent lots of text messages to family but I do not receive their reply.
Appalling customer service. My issue has not been fixed. I have been on live chat 4 times now, each time they keeps saying wait 24 - 48 hours and nothing is happening. I will be leaving ID mobile ASAP.
howardooo wrote:
I am experiencing the same issue and think it's time to leave.
It's a complete ball ache.
Idmobile is great until you have a problem and then your on your own.
Appalling
So am I. I will be leaving too. Appalling customer service
Hi
We will send you a Private Message now so we can escalate this with our Tech Team. To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
-Mohsin
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