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Question

Upgrade sim card

  • April 13, 2021
  • 2 replies
  • 119 views

I just received a new sim card to upgrade. However, I went through the activation process with the old sim card in. I then put the new sim card in. It says it takes upto 24 hours to activate. Does this mean I cannot use my phone until then as it is telling me NO SERVICE. I cannot make calls.

Ken

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2 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • April 13, 2021

Hello @Kenneth,

Whilst it may take up to 24-hours, in almost all cases it’s done right away.

Try restarting your phone and the new SIM should be active.

 

Mohammed

 


  • Author
  • Community Member
  • April 13, 2021

Cheers Mohammed. It worked!

Ken