Can you find an old mobile serial number? | iD Mobile Community
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Question

Can you find an old mobile serial number?

  • April 22, 2021
  • 3 replies
  • 35 views

This is probably a long shot, but here goes. I purchased a Samsung Galaxy J5 (2016) in 2017 from Carphone Warehouse and have been with iD Mobile since. I upgraded to a new phone in April last year, and gave my niece the old Samsung for Christmas. She not only lost the phone near her school, but actively hid it in an act of pre-teen rebellion and thought that removing the battery and SIM would prevent it from being stolen 😅 My sister is hoping there's some way to find the serial number, and hopefully the phone. They don't have any online accounts with their service provider and my niece had removed the battery/SIM so there's no other way of finding/identifying the phone as hers as far as I know. Is it possible the serial number will also be on the battery? It hasn't been replaced. I'm wondering if there's anyone I can speak to who can possibly access my records and find the serial number? Or can it only be found on the phone itself? 

 

Thank you for your time, I know this is a weird one!

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3 replies

Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • April 22, 2021

Hi @hiding 

We can certainly provide you with the IMEI number of the handset. However, there would no be a way of locating the phone's whereabouts with the IMEI number. Please let us know if you would still like us to provide us with the IMEI number and we can send you a Private Message with this info.

-Mohsin


  • Author
  • Active Contributor
  • April 24, 2021

Hi @Mohsin will the IMEI help verify that the phone belongs to my niece in the case that it has been handed in to the police? I would appreciate someone sending me a Private Message to get this sorted if the IMEI will help resolve the situation! Thank you for your time 😊


Will R
iD Mobile Employee
  • iD Mobile Employee
  • April 25, 2021

Hi @hiding,

 

It could help, no harm in trying. We’ll drop you a Private Message now to get you that IMEI.

 

Will