I recently purchased a new iPhone and gave my old one to my partner. we are both on IT mobile accounts and I need to set his number up on a new account on my old phone. I get so far and I am told that I am an existing customer and please login again. Although I have found several articles on the subject I can’t see a way around the Inability to register again. Can someone help with that please?
This topic has been closed for replies.
Hi
When you are trying to set up the online account for the new phone number, are you using a brand new email address for the username?
Once a mobile phone number has been assigned to a username, this cannot be used again.
Ryan
HI
When setting up a new iD account, you can not use the same email address. You will need to use another email address when setting this up. Feel free to do this below:
https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount
-Mohsin
No problem
If you are still having issues, then feel free to message us here so we can look into this.
-Mohsin
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.