I'm not able to retrieve emails and open them when away from a wifi connection. And that's in G3 and G4 areas?? | iD Mobile Community
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I'm not able to retrieve emails and open them when away from a wifi connection. And that's in G3 and G4 areas??

  • May 17, 2021
  • 7 replies
  • 23 views

JoCo21
Active Contributor

I'm not able to retrieve emails and open them when away from a  wifi connection. And that's in G3 and G4 areas with an excellent signal. I can see that they have arrived, but when I go to open my email box they are not there? Any ideas? 

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7 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • May 18, 2021

Hello @JoCo21,

It sounds like this could be an issue with the client.

Can you confirm if you can use data when in these areas and not using WiFi?

So can you go onto Facebook/Twitter, search Google etc?

 

Mohammed

 


JoCo21
Active Contributor
  • Author
  • Active Contributor
  • May 20, 2021

Hi, thats why it odd as I can check out FB and google ok, send and receive etc. Jo


Will R
iD Mobile Employee
  • iD Mobile Employee
  • May 20, 2021

Hi @JoCo21,

 

Have you spoken to the provider of the App to see if there are any bugs they’re aware off?

 

Which email is it and what handset are you using?

 

Will


JoCo21
Active Contributor
  • Author
  • Active Contributor
  • May 20, 2021

Hotmail and iphone 7


Will R
iD Mobile Employee
  • iD Mobile Employee
  • May 20, 2021

Thanks @JoCo21,

 

And have you contacted them to see if this is an known issue. Do you mind describing what happens when you’re not on a WiFi connection so I can have a look around online and see if we can find a fix?

 

Will


JoCo21
Active Contributor
  • Author
  • Active Contributor
  • May 20, 2021

I see I have a number of emails come through on my outlook app, but when I go to open it they are not there.


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • May 21, 2021

Hi @JoCo21,

So when you open the email from the inbox, it doesn’t load? 

You may want to delete and reinstall the Outlook app to see if this helps.

Ryan