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Question

new Sim casr not working

Shahid Rafiq
New
 Contributor

Hi. I'm new to iD and had my new sim card delivered yesterday, I've inserted sim in to the phone but it tells me to insert card, like It wasn't there, I've tried everything from website to solve the problem but no luck, still same. I've checked if my old sim card from Vodafone will work on a new phone and it does, so no problem with the phone, tried iD sim in few other compatible phones and still same, phones can't see the card. I even dont know my new phone number as nothing was sent to me apart from my sim card, no welcome pack/letter included in the pack so I cant even register on ID mobile. 

Any idea what to do? 

Thanks 

Shahid

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2 replies

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 2956 replies
  • June 21, 2021

An ID Mobile member of staff will need to assist with your query as it will need account access. One will be along soon or you can speak to a live agent via live-chat on the link below (opens at 9am):

https://www.idmobile.co.uk/live-chat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • June 21, 2021

HI @Shahid Rafiq 

We are sorry to hear your new sim card is not working in your phone or any other phone you have tested this in. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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