Phone Received OK but SIM didn’t work. Eventually got new SIM but had to go to shop to get activated and number transferred from old phone. After 2 weeks my number has not transferred and now gone back to shop to resolve but cannot access my id account. requested new password, received 8 digit number and entered but now id do not recognise my username. I have spent hours and hours on this and received little or no help online or in store. Can I return phone and get a full refund because there is no real help from ID here ?
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