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Question

calls cutting off

  • August 9, 2021
  • 3 replies
  • 142 views

Why does my mobile keep cutting out when I call certain people? I ring these people, they answer, then it cuts out! Really annoying! I have an iphone 5s.

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3 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • August 10, 2021

Hello @Kenneth,

sorry to hear that.

This is usually due to a coverage issue, however, if it’s only certain numbers it’s unlikely.

Are all those numbers on the same network?

 

Mohammed


  • Author
  • Community Member
  • August 10, 2021

What do you mean by a coverage issue? One number which gets cut off is a number I am ringing in the same city as me (Preston, Lancashire). Surely ID mobile covers Preston?

I don’t know if all the numbers which cut off have the same network, I would have to check. If that was the case, what could be done?

Ken


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • August 11, 2021

Hello @Kenneth,

Coverage issue is a term which is said when there is an issue with the signal/masts.

Which network is that contact on?

We’re trying to rule out if it’s all the same networks, in which case it could be an issue with that network as opposed to your own phone/network/signal.

 

If that was the case, they would need to raise it with their networks.

 

Mohammed