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Question

port issue


I transferred mine and girlfriend number over on Saturday, was told numbers would be done by Tuesday, you have cut our existing numbers off and I'm now losing money as its my number for business.  I do believe I got a 14 day cool off, so if this is not resolved by tomorrow these phones will be going back to carphone warehouse.

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2 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+24
  • Platinum 
Contributor
  • 2972 replies
  • August 19, 2021

Hi @Sladey4924, Unfortunately something has broken at ID Mobile HQ and all we really know to date is what @Siân posted in another thread:

I am afraid there are some delays with some SIM’s being activated and numbers porting over at the moment. Our team are working on getting this resolved as soon as possible.

I would advise to periodically reboot your phone and hopefully it will activate soon.

Thanks for your patience.


Michelle
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • August 20, 2021

Hello @Sladey4924 

We are very sorry for the delay with your number port, due to an issue early in the week with our systems, number ports have been delayed.

We do have a team working through all port in requests as we speak.

You will receive a text message once your number has ported over successfully.

 

Michelle 

iD Mobile