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New SIM not working

J
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  • Joolz
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Bought a new phone monthly contract but SIM is not working. Tried every thing mentioned on website help. SIM says it is activated in my account. Emergency call only showing on phone. Signal is good. Refitted SIM several times and turned phone on and off and all other things mention, In settings “SIM card manager” SIM 1 shows as unknown - Unknown number. Tried a SIM from another phone and that works OK. Live chat on ID mobile web side does not work. Went back to where I bought phone/contract but not helpful (Will go back if I get no joy here)

Please please can anyone help. You would think that a business that pushes communications, you would think that you should be able to easily contact them if you have a problem. I hope it’s not the case….”We’ve got your money, now go away”

HELP

Best answer by WelshPaul

Read one of the many existing posts on the subject. 👀

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WelshPaul
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  • WelshPaul
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  • August 19, 2021

Read one of the many existing posts on the subject. 👀

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
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  • Joolz
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  • 9 replies
  • August 19, 2021

Sorry WelshPaul but this appears to make my life more complicated. I was hoping that someone from ID Mobile with knowledge of this problem would contact me. Thanks for you reply and help.

WelshPaul
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  • WelshPaul
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  • August 19, 2021

The community software will not let members post the same content over and over and that is why I pointed you in the direction of reading one or several of the many topics on the subject.

ID Mobile have gone quiet, maybe they are hard at work behind the scenes trying to sort out the back log caused by this weeks issues? Either way I wouldn’t hold out on anyone contacting you anytime soon. 😔

All I can suggest is to try live chat on the link below:

https://www.idmobile.co.uk/live-chat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
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  • Joolz
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  • 9 replies
  • August 19, 2021

Thanks again WelshPaul. I haven’t managed to get live chat working. The button does nothing. I’ll go back to the place I bought it from again, tomorrow. They told me today that it can take up to 72 hours for them to switch the number on……...that time will be up tomorrow and challenge them on sales of goods act, see if that sparks anyone into action.

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