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Question

Live chat not working

  • September 22, 2021
  • 5 replies
  • 43 views

  • Active Contributor
  • 6 replies

I am seeing the blue Live Chat button but nothing happens when I click it. I have tried Chrome, Edge and Firefox with security settings removed. Also tried various browsers on my phone but none of them open up the chat window. There appears no other way to get support as the 7777 number cuts off after telling me about the help web page. 

I need help about an erroneous order. I was logged into my IDMobile account and tried to change my SIM plan but it appears to have ordered a new SIM instead.

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5 replies

  • Author
  • Active Contributor
  • 6 replies
  • September 22, 2021

Fixed by whitelisting lptag.liveperson.net in my adblocker


  • Author
  • Active Contributor
  • 6 replies
  • September 22, 2021

and www.googletagmanager.com


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1225 replies
  • September 23, 2021

Hi @jgt7 welcome to the community.

I am sorry to hear that you were not able to speak with anyone on live chat. We are now 100% online now so the phone number won’t work.

Did you manage to get to speak with someone, or would you like us to help you from here? 


  • Author
  • Active Contributor
  • 6 replies
  • September 23, 2021

I managed to get Live Chat working and get help for my issue. Thanks.


Siân
iD Mobile Employee
Forum|alt.badge.img+7
  • iD Mobile Employee
  • 1225 replies
  • September 23, 2021

Fab, if there is anything else we can do, please let us know.