I received an email today saying I had cancelled my direct debit and need to make a payment! This is not the case. I have checked with my bank and my DD is still active. My app wont load, 7777 is not answering and the Facebook page messenger is going unanswered. What is happening? The email says my line will be disconnected if no payment received, this is unacceptable I’m a carer and need my line constantly
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