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Question

Direct Debit issues

  • September 27, 2021
  • 3 replies
  • 64 views

Caryl Davies
New
 Contributor

I received an email today saying I had cancelled my direct debit and need to make a payment! This is not the case. I have checked with my bank and my DD is still active. My app wont load, 7777 is not answering and the Facebook page messenger is going unanswered. What is happening? The email says my line will be disconnected if no payment received, this is unacceptable I’m a carer and need my line constantly

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3 replies

  • Community Member
  • 0 replies
  • September 27, 2021

I`m sure it will carry on working , I`ve had same message , obviously big IT issues with ID Moble site , nothing works , on line chat down  , no way to contact anyone


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12436 replies
  • September 27, 2021

Sadly iD systems that their customers rely on working properly aren’t.

See here and here for announcements about problems with the iD customer facing systems.

Disappointing recent track record from iD, but hopefully lessons will be learned and things will get better.


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • September 28, 2021

Hi everyone,

We are very sorry for what has happened. We have experienced an issue with customers not able to log in along with billing demands being sent in error.

Further updates and information regarding this issue can be found here: 

https://community.idmobile.co.uk/announcements-16/customer-notice-id-mobile-app-is-unavailable-for-some-customers-45621

 

Ryan