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Website Problems

  • September 29, 2021
  • 5 replies
  • 93 views

I can’t get the website on chrome. When I try to open it, I just get a green banner along the top with the iD mobile logo on it and another banner above it saying this page is displayed in hungarian. The little loading circle goes crazy as well.

 

Can you help?

Best answer by Ryan

Hi @AdrianB75,

The issue may be related to outdated cookies. I would suggest clearing all cookies for the website in order for the browser to fully refresh what is being displayed.

Please let me know how that goes.

Ryan

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5 replies

andewhite
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  • Platinum 
Contributor
  • 12344 replies
  • September 29, 2021

Hello @AdrianB75,

Do you mean: https://www.idmobile.co.uk or https://my.idmobile.co.uk or https://community.idmobile.co.uk?

Are you trying this on your smartphone or using a desktop/laptop PC? 


  • Author
  • New
 Contributor
  • 4 replies
  • September 30, 2021
andewhite wrote:

Hello @AdrianB75,

Do you mean: https://www.idmobile.co.uk or https://my.idmobile.co.uk or https://community.idmobile.co.uk?

Are you trying this on your smartphone or using a desktop/laptop PC? 

The 2nd link and I’m on my laptop.


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • September 30, 2021

Hi @AdrianB75,

The issue may be related to outdated cookies. I would suggest clearing all cookies for the website in order for the browser to fully refresh what is being displayed.

Please let me know how that goes.

Ryan


  • Author
  • New
 Contributor
  • 4 replies
  • September 30, 2021
Ryan wrote:

Hi @AdrianB75,

The issue may be related to outdated cookies. I would suggest clearing all cookies for the website in order for the browser to fully refresh what is being displayed.

Please let me know how that goes.

Ryan

That is exactly what it was. It’s working fine now.

Thanks for your help Ryan :thumbsup:


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • October 1, 2021

Hi @AdrianB75,

I’m glad to hear that it’s now working fine! 🙂

Ryan