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Mobile Data Connection Issues

C
Community Member

I am having issues with Mobile Data, i am frequently getting no mobile data connection despite a strong 4G connection being reported by my phone. A cross symbol appears on the signal strength indicator.

A have checked my APN settings and they appear to be correct (see attached screenshots, i do have a connection in my current location!). I have also enabled data roaming to see if that helps, but it makes no difference.

Is this some sort of priority thing with capacity on the Three network?

If this can't be resolved i am afraid i will have to look for an alternative provider as it is becoming very frustrating.

Any advice welcome!

 

 

This topic has been closed for replies.

3 replies

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • October 3, 2021

@ClickMe,

We are sorry to hear about this.

Have you tried the SIM in a different handset to see if it makes a difference?

Have you checked our coverage checker to check the coverage in your area?

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Mike_pct
Community Member
  • Mike_pct
  • Community Member
  • 0 replies
  • November 13, 2021

I have the Same issue, good signal, can make calls, never any mobile data connection.

checks in lost of locations, in Cardiff, Bristol and Chippenham.

Put a Virgin Sim in the same phone and that works with no issues.

Phone is a Motorola G7 Play.

Will
iD Mobile Employee
  • Will
  • iD Mobile Employee
  • 4103 replies
  • November 13, 2021

Hi @Mike_pct,

 

Is the handset or has the handset ever been able to get data connection?

 

If so, when was it this issue began? Have you tried toggling to 3G to see of that makes a difference?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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