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Question

Pixel 6 Pro unexpec delay?

  • October 28, 2021
  • 6 replies
  • 130 views

Got confirmation that my Pixel 6 Pro was going to be delivered today from DPD but then status changed to "unexpected issue in your area" and I rang DPD who said only iD/Currys could give me an answer as it was on their side? Is it coming? Has it been stalled? 

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6 replies

andewhite
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  • Platinum 
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  • 12344 replies
  • October 28, 2021

Hello @Rohdich,

Probably not enough Pixel 6 phones available to supply everyone that’s ordered these, hence a delay.

If you’d like a quick answer try the iD Live Chat service.

There are iD agents from 9am to 8pm weekdays, but you’ll need to type “talk to a person” after you get connected on chat, to speak to an iD agent and avoid the 24/7 chat-bot.

Anyway, someone from iD should be able to help regarding your delayed order - good luck.  


WelshPaul
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  • 2958 replies
  • October 28, 2021

Google have had supply issues going back well over a year. The Google pixel 5 has been unavailable for as long as I can remember! I think it will be the same for the pixel 6.


  • Author
  • New
 Contributor
  • 3 replies
  • October 28, 2021

iD blaming DPD, and DPD blaming Currys/iD don't think I'm going to get any answers.


WelshPaul
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  • 2958 replies
  • October 28, 2021

Going by the message posted in your original post, DPD have been unable to deliver today. Maybe not enough time, could be due to a road closure or something. Are there any issues in your area that would prevent a DPD van from reaching you?


andewhite
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  • 12344 replies
  • October 28, 2021

Elsewhere in the iD community, @Luigi2112 has posted about the Pixel 6 supply situation, following recent chat/s with iD advisors - see here.

Apparently iD Mobile have received a delivery, so have a quantity ‘in-stock’ - no details on numbers or colours though.


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1225 replies
  • October 29, 2021

Hello @Rohdich welcome to the community. If DPD have your order, the delay will most likely be with DPD. 

Had you tried what @WelshPaul and @andewhite had suggested? Or would you still like some help?