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unrecognized number

  • November 17, 2021
  • 6 replies
  • 502 views

Hello all 

Why does my phone say unrecognised number when someone calls me 

Any help would be great thanks 

Best answer by colin55h

OK will do thanks

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6 replies

Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • November 17, 2021

Hi @colin55h,

 

Is this all numbers, or just one in particular?

 

Is this a new development?

 

Will


  • Author
  • Active Contributor
  • 18 replies
  • November 17, 2021

Hi Will 

It happens to a few numbers know one in particular its been happening for about two weeks I have not adjusted the phone in any way its not a new contract the phone rings a very short time when I answer it it sys the number can't be recognised and cuts off it seems all very strange 

Thanks  colin


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • November 18, 2021

Hi @colin55h 

If the incoming call shows Unknown or Unknown Caller, the caller's phone or network might be set to hide or block the caller ID for all calls. Have you confirmed with the person calling if they have set their number to be hidden when calling?

-Mohsin


  • Author
  • Active Contributor
  • 18 replies
  • November 18, 2021

Hi Mohsin

Thanks for that I will certainly ask the people 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • November 19, 2021

No worries @colin55h,

 

Please do let us know how you get on.

 

Will


  • Author
  • Active Contributor
  • 18 replies
  • Answer
  • November 19, 2021

OK will do thanks