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Question

one month extra bill payment

  • November 20, 2021
  • 1 reply
  • 33 views
M
New
 Contributor

Hi. I joined ID 24 months ago, 18th November 2019, on a two year contract paying roughly £41 per month. Just before my contract finished this month I switched to a sim only deal @ £6 per month in the belief this will be my new monthly payment. I have just received an email saying my next bill will be £41.63. 
 

I have checked my payments history and I have already paid 24 months bills at the contracted rate, so why are you now charging me a 25th month when I have switched to sim only within the time period?  Just to add to the confusion my app says my next bill is £6. 
 

Thank you

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1 reply

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • November 21, 2021

Hi @mjmj2392 

We are sorry to hear this. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

-Mohsin

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