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Question

Direct Devit Date Not Changing

  • January 3, 2022
  • 1 reply
  • 35 views

A couple of months ago I changed the direct debit date payment on my app. It was straightforward and on checking again today, it’s still sitting at the date I want to make the payment. However, the payment has always come out over 20 days over the one I want. Instead of the 20th of the month. It comes out on the following 10th of the next month. Why is this happening? 

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • January 10, 2022

@hannahF88,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash