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Question

New sim not working.

  • January 10, 2022
  • 1 reply
  • 9 views
Valerie Kernaghan
New
 Contributor

Hi, I have a new contract and phone with iD. It arrived last month and unfortunately no matter what I do the sim card does not register on the accompanying compatible phone. I have tried all the trouble shooting suggestions.

 

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    1 reply

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • January 11, 2022

    Hi @Valerie Kernaghan,

    When you insert the SIM into the handset do you get any messages?

    Also have you tried the SIM in a different device?

    Can you also confirm if it’s a new SIM deal or from an upgrade?

     

    Kash

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