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Question

Photo back up

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Active Contributor
  • Paulr
  • Active Contributor
  • 11 replies

I’ve got a Google Pixel 4A phone and I'm trying to back up Whatsapp photos to my Google account. The phone doesn’t have an SD card so photos all go to Google Photos app on phone which is fine but have noticed that Whatsapp photos don’t seem to be backed up to Google Photos. If I look in Settings it says ‘Getting ready to back up’ and 857 items left but has said that for last 30mins. Any ideas to solve this problem please?

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2 replies

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • January 28, 2022

Hey @Paulr, this isn’t an ID Mobile issue, so the question would be better addressed to Google or WhatsApp themselves, really. It could be that your Google Photos storage is full, or close to full, and so it won’t attempt to transfer those 857 items, knowing there won’t be enough space. 

Without seeing your account, though, I’m merely speculating. I’d recommend contacting Google support here https://support.google.com/pixelphone/gethelp

 

Thank you,

Rory

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Active Contributor
  • Paulr
  • Author
  • Active Contributor
  • 11 replies
  • January 30, 2022

Ok thanks. I’ll try that.

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