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Question

app on 2nd device will not recognise my details

M
New
 Contributor

I have the app on my phone (dad) but it won’t let me register on my daughters phone.  All details are correct but it says they are not - but I can see them on my device and they 100% are.

obviously there is no way of contacting ID and it’s impossible to navigate this community to any speedy effect.

any help appreciated.  Thanks

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2 replies

Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • February 5, 2022

Hello @miamoo,

You’ll need to register with the account holder’s last name, iD number active on the SIM and account holder’s year of birth.

Assuming you purchased your daugthers contact in your name, it would be your own details to use. 

Let us know if you still need help.

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
dfsauf
Community Member
  • dfsauf
  • Community Member
  • 0 replies
  • June 10, 2022

good post like ittt

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