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help logging in

S
New
 Contributor

I have an account, receive emails, so I know I'm registered.  When I try to reset password it gives me an error message saying details not recognised.  I've slso tried to set up an account and it says email address already in use so I know I have one.  Can you help please as I need to make adjustments and view bills.  Thanks 

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    4 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 2957 replies
    • April 22, 2022

    iD Mobile have a weird username system where the username cannot be changed and the email address registered against an account isn’t necessarily the same as the username.

    Have you tried this:

    https://my.idmobile.co.uk/web/cpw/forgot-username/

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    S
    New
 Contributor
    • Sarah21993
    • Author
    • New
 Contributor
    • 3 replies
    • April 22, 2022

    Yes thanks I had tried that but it just says details aren't recognised.  

    Rory C
    iD Mobile Employee
    • Rory C
    • iD Mobile Employee
    • 1684 replies
    • May 2, 2022

    Hi @Sarah21993, did you manage to get this sorted? If not, I’d recommend speaking to the Live Chat, Facebook or Twitter teams.

     

    Thank you,

    Rory

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    S
    New
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    • Sarah21993
    • Author
    • New
 Contributor
    • 3 replies
    • May 2, 2022

    No unfortunately at the moment I have no access at all to the account.  Yes I will have to do that , as it looks like there us no other way to contact ID. Thanks 

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