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Samsung Galaxy A51 keeps freezing

  • June 10, 2022
  • 3 replies
  • 115 views

My Samaung Galaxy A51 phone keeps freezing and turning itself off. Its very frustrating. i have a year left on my contract and would like to know how to stop this happening. Please help

Best answer by WelshPaul

Factory reset the phone and if that doesn't resolve your issue take it to a Samsung service center to be repaired under warranty. Samsung phones come with a two year warranty.

 

https://www.samsung.com/uk/support/warranty/

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3 replies

WelshPaul
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Contributor
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  • Platinum 
Contributor
  • Answer
  • June 10, 2022

Factory reset the phone and if that doesn't resolve your issue take it to a Samsung service center to be repaired under warranty. Samsung phones come with a two year warranty.

 

https://www.samsung.com/uk/support/warranty/


Ann Condon-
New Contributor
  • New Contributor
  • September 8, 2022

Phone keeps turnin off and on 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • September 17, 2022

Hello @Ann Condon-,

Sorry to hear that.

Which device is it you’re using and when did you purchase this?

Was this a device you got from us?

 

Mohammed