Skip to main content
Solved

Samsung Galaxy A51 keeps freezing


My Samaung Galaxy A51 phone keeps freezing and turning itself off. Its very frustrating. i have a year left on my contract and would like to know how to stop this happening. Please help

Best answer by WelshPaul

Factory reset the phone and if that doesn't resolve your issue take it to a Samsung service center to be repaired under warranty. Samsung phones come with a two year warranty.

 

https://www.samsung.com/uk/support/warranty/

View original
This topic has been closed for replies.

3 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+24
  • Platinum 
Contributor
  • 3073 replies
  • Answer
  • June 10, 2022

Factory reset the phone and if that doesn't resolve your issue take it to a Samsung service center to be repaired under warranty. Samsung phones come with a two year warranty.

 

https://www.samsung.com/uk/support/warranty/


Ann Condon-
New
 Contributor
  • New
 Contributor
  • 3 replies
  • September 8, 2022

Phone keeps turnin off and on 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 17, 2022

Hello @Ann Condon-,

Sorry to hear that.

Which device is it you’re using and when did you purchase this?

Was this a device you got from us?

 

Mohammed