I’m transferring to ID from BT mobile on Monday night and I got an email from BT yesterday to say they have transferred me to new provider and it was complete. When I log into ID it says porting is still in process.
I’ve just gone into iPhone settings and it says my original number will expire in 28 days and shows the ID number as my phone number, Is this because ID haven’t finished the transfer yet?
When I call out it’s my original number that it’s using so I’m really confused!
Solved
Transferred number will expire in 28 days
Best answer by andewhite
Lauran79 wrote:
I’m transferring to ID from BT mobile on Monday night and I got an email from BT yesterday to say they have transferred me to new provider and it was complete. When I log into ID it says porting is still in process.
I’ve just gone into iPhone settings and it says my original number will expire in 28 days and shows the ID number as my phone number, Is this because ID haven’t finished the transfer yet?
When I call out it’s my original number that it’s using so I’m really confused!
It sounds like Apple might have your (new?) Apple iPhone still linked to the number you first got from iD Mobile - i.e. the number before your number port from BT to iD took place.
Assuming you’re using iOS 15 or later, do you see the correct number under the following:
- Settings > Phone > My Number
- Settings > Messages > Send & Receive
- Settings > FaceTime - should show correct number
- Settings > AppleID > Name, Phone Numbers, Email - “CONTACTABLE AT” should show correct number
Is this your first iPhone?
This topic has been closed for replies.
+24You’ve left out the most important part of information… When did you submit your porting request and what date was the port to iD supposed to happen?
+26Lauran79 wrote:
I’m transferring to ID from BT mobile on Monday night and I got an email from BT yesterday to say they have transferred me to new provider and it was complete. When I log into ID it says porting is still in process.
I’ve just gone into iPhone settings and it says my original number will expire in 28 days and shows the ID number as my phone number, Is this because ID haven’t finished the transfer yet?
When I call out it’s my original number that it’s using so I’m really confused!
It sounds like Apple might have your (new?) Apple iPhone still linked to the number you first got from iD Mobile - i.e. the number before your number port from BT to iD took place.
Assuming you’re using iOS 15 or later, do you see the correct number under the following:
- Settings > Phone > My Number
- Settings > Messages > Send & Receive
- Settings > FaceTime - should show correct number
- Settings > AppleID > Name, Phone Numbers, Email - “CONTACTABLE AT” should show correct number
Is this your first iPhone?
WelshPaul wrote:
You’ve left out the most important part of information… When did you submit your porting request and what date was the port to iD supposed to happen?
28/6
andewhite wrote:
Lauran79 wrote:
I’m transferring to ID from BT mobile on Monday night and I got an email from BT yesterday to say they have transferred me to new provider and it was complete. When I log into ID it says porting is still in process.
I’ve just gone into iPhone settings and it says my original number will expire in 28 days and shows the ID number as my phone number, Is this because ID haven’t finished the transfer yet?
When I call out it’s my original number that it’s using so I’m really confused!
It sounds like Apple might have your (new?) Apple iPhone still linked to the number you first got from iD Mobile - i.e. the number before your number port from BT to iD took place.
Assuming you’re using iOS 15 or later, do you see the correct number under the following:
- Settings > Phone > My Number
- Settings > Messages > Send & Receive
- Settings > FaceTime - should show correct number
- Settings > AppleID > Name, Phone Numbers, Email - “CONTACTABLE AT” should show correct number
Is this your first iPhone?
Thank you! It’s working now
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