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new upgraded phone

  • June 30, 2022
  • 5 replies
  • 53 views

Connor Dodwell
Community Member

Today I got my upgraded phone through the post and it is not the phone that I picked, model or colour. 

Best answer by andewhite

Okay @Connor Dodwell, I suggest you contact iD using their online chat service at https://www.idmobile.co.uk/live-chat.

Type “talk to a person” once you’re connected (to avoid the chat-bot).

If the online chat doesn’t work on your smartphone, try another device like a tablet, iPad or laptop.

You can also speak to iD Mobile using facebook or Twitter.

The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends.
Outside these times you’ll get an automated reply.

This topic has been closed for replies.

5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 30, 2022

Where did you purchase your upgraded phone?


Connor Dodwell
Community Member
  • Author
  • Community Member
  • June 30, 2022

It was through the id mobile app 


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • June 30, 2022

Okay @Connor Dodwell, I suggest you contact iD using their online chat service at https://www.idmobile.co.uk/live-chat.

Type “talk to a person” once you’re connected (to avoid the chat-bot).

If the online chat doesn’t work on your smartphone, try another device like a tablet, iPad or laptop.

You can also speak to iD Mobile using facebook or Twitter.

The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends.
Outside these times you’ll get an automated reply.


Connor Dodwell
Community Member
  • Author
  • Community Member
  • June 30, 2022

Okay @Connor Dodwell, I suggest you contact iD using their online chat service at https://www.idmobile.co.uk/live-chat.

Type “talk to a person” once you’re connected (to avoid the chat-bot).

If the online chat doesn’t work on your smartphone, try another device like a tablet, iPad or laptop.

You can also speak to iD Mobile using facebook or Twitter.

The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends.
Outside these times you’ll get an automated reply.

Okay thank you very much 


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • June 30, 2022

I hope you get it sorted - good luck.