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my phone is not workingbin Egypt


Sameh Abdullah
Community Member

I realised that my phone is not receiving any calls while I'm in a holiday in Egypt.

Could you please look at it and fix it please. Do I need to set up a special setting to work?

Regards

Best answer by andewhite

Make sure you switch ON roaming in your iD My Account online (in the My services section).

Make sure you enable roaming on your mobile phone (in the phone’s Settings).

Make sure the bill cap in your iD My Account is high enough to let you to roam in Egypt. 

The current roaming charges for Egypt are:

 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12436 replies
  • Answer
  • July 27, 2022

Make sure you switch ON roaming in your iD My Account online (in the My services section).

Make sure you enable roaming on your mobile phone (in the phone’s Settings).

Make sure the bill cap in your iD My Account is high enough to let you to roam in Egypt. 

The current roaming charges for Egypt are:

 


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • July 29, 2022

Hi @Sameh Abdullah, I can see that you managed to contact us on social media regarding this and I believe it’s now resolved. Any issues, just follow up via the Facebook conversation.

 

Thank you,

Rory