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Question

upgrade wrong contract

  • September 21, 2022
  • 2 replies
  • 36 views
Karen Marshall
New
 Contributor

We have 2 phones under one contract and upgraded to the wrong phone. How can we change this contract to the second phone 

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12436 replies
  • September 22, 2022

Okay @Karen Marshall, you could try speaking to the iD telephone sales team on 020 7139 1397.
Have you order number ready.

Otherwise, get in-touch about your iD accounts and your order using one of the options below:

  1. Use online chat service at https://idmobile.co.uk/live-chat - iD agents work 9am - 8pm on weekdays (8am - 6pm at weekends).
  2. Send iD a private message on facebook (using Messenger).
  3. Send iD a DM (direct message) on Twitter.

Out-of-hours messages left on facebook or Twitter are picked-up when the iD social media team next start work.

Good luck @Karen Marshall!

 

Forum member (non-iD).
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • September 28, 2022

Hey @Karen Marshall,

Have you managed to sort this?

We’d need to return the incorrect one and you can upgrade the correct one at the same time to fix this.

If you still need help, let us know and we wil send you a PM here.

Mohammed

 

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