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Question

Can I keep my old number if I use a new SIM?

  • October 25, 2022
  • 2 replies
  • 672 views
Diane Lloyd
Community Member

I have upgraded but lost my old phone. Can I keep my number, even though I needed to put in the new SIM? 

 

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12344 replies
  • October 25, 2022

The iD Mobile upgrade process, if followed correctly, means you keep your existing mobile number with the upgrade contract.

If you’ve still got your old iD SIM, and it fits in your upgraded phone, you can carry on using the ‘old’ SIM.

Good luck @Diane Lloyd. 

Forum member (non-iD).
Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • October 31, 2022
Diane Lloyd wrote:

I have upgraded but lost my old phone. Can I keep my number, even though I needed to put in the new SIM? 

 

Hello @Diane Lloyd,

We used to send a new SIM with upgrades on a new handset contract. As above, if you upgraded correctly, the new plan will show in the app and your new contract upgraded.

The old SIM will be active so carry on using it.

 

If both SIMs are active, no new plan shows in the app and the new SIM is active with a new number, let us know as you may have purchased a new contract in error.

 

Mohammed

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