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Question

Billing call minutes anomaly

  • November 15, 2022
  • 2 replies
  • 23 views

RichardC
Active Contributor

Related topic by @quantum aardvark Why don’t the call minutes and data usage add up correctly on my bills?

Like this user I collect data from my bills to monitor how much of my allowance is used each month to help me assess other plans. I’m really pleased with the iD SIM-only plans though.

From my Sept 2022 bill, the amount used is 75 mins  (1:15) whereas the duration for Mobile, National & Local calls is 1:09:21. A small difference that has no impact on the bill (£) but curious nevertheless.

If I add up the call duration for the 11 calls on this bill, the total is 1:09:21 so how are the remaining 5-6 mins accounted for?

All my 2022 bills show this anomaly.

Richard

 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • November 15, 2022

What was your August 2022 bill’s duration for “Mobile, National & Local Calls” @RichardC


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • November 18, 2022

Hello @RichardC,

Bills are usually recording usage for the month prior but a full month isn’t always on the bill as it’s down to your bill dates.

e.g your usage may fall from 15th August 2022 - 15th September 2022 not the 1st August 2022 - 31st August 2022.

If you still need help breaking the bills down, let us know here.

Mohammed