My 24month contract ends tomorrow and I have fully paid off my phone. I want to switch to a sim only contract and I pressed “change my plan” in my account last night and a green message came up to wait half an hour. I checked again and nothing has happened, but now each time I try to change my plan a message comes up saying there’s no plans for me to change to??? My contract ends tomorrow and I do not want to carry on paying the same amount I want a SIM deal.
Question
End of contract, no plans available?
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Here is a screenshot of the message.
+26You should be able to UPGRADE to an iD SIM only plan when your 24-month contract ends
I don’t think you can change plan until your current contract ends.
Maybe try from your My iD Account online at https://my.idmobile.co.uk.
Good luck
+25
You’ll be able to upgrade to a SIM only plan once your contract’s minimum term has been reached, I’d recommend double checking once this date has been reached.
I’ve removed your screenshot as it contained your customer services PIN.
Thanks, Tom
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