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Check payment details on new Upgrade plan

2 years ago
December 8, 2022
6 replies
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Figgis
Active Contributor
42 replies

Where do i check and amend payment details in My account.

I have just upgraded online from a 12 month plan (expired on 28 Nov 22) to a 30 day account.

iD Pay Monthly SIM (Upgrade)

30 days rolling

Data: 24GB

Minutes: Unlimited

Texts: Unlimited

Bill cap: £10.00

Pay monthly: £8.00

I entered my Card details as requested during the upgrade so ID could take 1p from it and following the checkout I see this message.

“Log in to the iD Mobile app or My Account online and head to ‘Edit my Profile’ to change your details. iD Pay Monthly SIM Cost to be debited: £8.00 per month”

For 4 years I have paid by direct debit and the details on my ID account are my bank account details NOT my card details.

Has the order been placed and will it be processed. What do I have to do to ensure I am changed to the new plan and receive the new Sim card - if I need a new SIM now..

NB. My phone is 4G but a Live Chat confirmed the plan is compatible with 4G phones,

Best answer by andewhite

Figgis wrote:

andewhite thanks for replying.

Why was I asked for my card details so ID could deduct 1 penny from it. It wasn’t a check on my Direct Debit details which have been the same since I first joined ID Mobile.

I suspect this is a quirk of the iD Mobile upgrade process.

iD have designed their process primarily for handset upgrades, which often require a down-payment in advance.

If you upgrade from a handset contract to a SIM only contract, there’s no real need for an upfront payment, but their system probably doesn’t handle this scenario so has been fudged.

Good luck @Figgis.

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+26

andewhite
Platinum  Contributor
12344 replies
2 years ago
December 8, 2022

If you’ve upgraded successfully, the change can take up to 24 hours to appear in your “My iD Account” online (and the iD app).

Your new pay monthly plan should use the existing direct debit, which is already setup.

Good luck @Figgis.

Forum member (non-iD).

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Figgis
Author
Active Contributor
42 replies
2 years ago
December 8, 2022

andewhite thanks for replying.

Why was I asked for my card details so ID could deduct 1 penny from it. It wasn’t a check on my Direct Debit details which have been the same since I first joined ID Mobile.

+26

andewhite
Platinum  Contributor
12344 replies
Answer
2 years ago
December 8, 2022

Figgis wrote:

andewhite thanks for replying.

Why was I asked for my card details so ID could deduct 1 penny from it. It wasn’t a check on my Direct Debit details which have been the same since I first joined ID Mobile.

I suspect this is a quirk of the iD Mobile upgrade process.

iD have designed their process primarily for handset upgrades, which often require a down-payment in advance.

If you upgrade from a handset contract to a SIM only contract, there’s no real need for an upfront payment, but their system probably doesn’t handle this scenario so has been fudged.

Good luck @Figgis.

Forum member (non-iD).

F