Skip to main content
Question

IMEI proof of block

S
Community Member

Hi - I need proof that ID Mobile has blocked my stolen handset / Sim. I can see this has happened via my account (13th January), but need an email as confirmation please for my insurance provider. Apparently the IMEI is still showing up as being active. 

Can I request that the IMEI handset and Sim has definitely been blocked and receive confirmation of this to my messages?

Also can I please request confirmation of ownership of this IMEI for my insurance provider.

Obviously please do not block the active sim as this is my replacement one! 

Thanks v much

    This topic has been closed for replies.

    2 replies

    S
    Community Member
    • Sus123
    • Author
    • Community Member
    • 0 replies
    • January 18, 2023

    Any chance I can get a reply on this please?

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8369 replies
    • January 20, 2023

    Hi @Sus123 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Perks banner
    Terms & Conditions