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After more than 2 week SIM still not arrived

  • March 1, 2023
  • 7 replies
  • 66 views
S
New Contributor

I’ve not been sent any dispatch or tracking information.

I cannot get into ‘My iD Account’ and can’t reset my password.

I don’t know my ‘new’ phone number!

 

 

Best answer by andewhite

Okay @SeanWK, I’m not an iD employee - just trying to help.

As you’ve got an order reference from iD, it looks like the order item (SIM card) has been lost in-transit.

Get a free replacement in-store at Currys, or contact iD online using their live chat service.
Alternatively get in-touch through Facebook (using Messenger), or Twitter (by DM), and ask for a replacement SIM.

If I was in your position @SeanWK, I’d hurry up. If you ordered a pay monthly SIM, iD began charging your iD account when they dispatched your order - even if you don’t get your order item/s.

Good luck @SeanWK. 

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    This topic has been closed for replies.

    7 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • March 1, 2023

    Sounds like your order wasn’t processed, or it’s been lost in transit @SeanWK.

    Did you get an order acknowledgement email from iD, with your web order number @SeanWK?  

    Forum member (non-iD).
    S
    New Contributor
    • SeanWK
    • Author
    • New Contributor
    • March 1, 2023

    Thank you for your reply. 

    I have an ‘Order Complete’ on 16-Feb, do you want me to post the Order Ref. or Transaction number on here?

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • Answer
    • March 1, 2023

    Okay @SeanWK, I’m not an iD employee - just trying to help.

    As you’ve got an order reference from iD, it looks like the order item (SIM card) has been lost in-transit.

    Get a free replacement in-store at Currys, or contact iD online using their live chat service.
    Alternatively get in-touch through Facebook (using Messenger), or Twitter (by DM), and ask for a replacement SIM.

    If I was in your position @SeanWK, I’d hurry up. If you ordered a pay monthly SIM, iD began charging your iD account when they dispatched your order - even if you don’t get your order item/s.

    Good luck @SeanWK. 

    .   

    Forum member (non-iD).
    S
    New Contributor
    • SeanWK
    • Author
    • New Contributor
    • March 1, 2023

    Thank you, will do.

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • March 3, 2023

    Hi @SeanWK 

     

    Have you got in contact with us via the above methods from @andewhite?

     

    Please let us know if you still require assistance so we can get in contact here.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • SeanWK
    • Author
    • New Contributor
    • March 5, 2023

    Hello, Thank you everyone for your comments - new SIM arrived on Friday as promised.

    Sean

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • March 6, 2023

    @SeanWK,

    Please let us know if you require further assistance and we would be happy to help.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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