My card and account are both registered to the same address yet when trying to upgrade my contract at the final stage of payment it tells me I am unable to continue as the bank card and ID mobile addresses are different when they are not. Just wondering if it’s an issue with the place I’m currently living (student accommodation) or if there is something I have missed.
If anyone can help I’d be eternally grateful.
thanks.
+26Okay
🍀🤞
Okay
🍀🤞
Yeah I’ve triple checked both addresses are the same and I have also used the built in address picker for both my banking and ID Mobile account.
+26The iD telephone sales team might be able to assist
You should also be able to upgrade your iD plan in any Currys store.
Hey
It could be also if there’s a space in the postcode one on but not the other.
Try removing or adding a space to see if it helps.
e.g. AA12345 trying this and then AA13 345
For shorter postcodes A1 234 or A1234 or even AA1234 and AA1 234
Mohammed
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