Skip to main content
Question

Internet is painfully slow (iPhone)

NxkDr
Community Member

Hi, I’ve moved to iD because in my home town it actually has the strongest network, but the speed is so bad - I had a full strength 4G signal a few days ago and it was unusable slow.
 

Now we’re on holiday so a different mast and I’m having the same problems - I have ¾ bars of 4G signal and my internet is running below 0.20mpbs

I’ve tried contacting iD and honestly the internet is so bad that I’ve wasted hours trying to get hold of them today. It’s also cost us an awful lot of money by not being able to access something earlier.

I’m keen to switch networks ASAP but whilst on holiday it doesn’t seem viable so if at all possible I’d love to fix it. Thanks :)

This topic has been closed for replies.

8 replies

BigDaddyUK
Active Contributor
  • BigDaddyUK
  • Active Contributor
  • 18 replies
  • March 16, 2023

Same here. Voice quality is great, Internet speed is a pain!! HU9 4SU area..

 

| Samsung Galaxy S23 Ultra 5G 12/512Gb | Samsung Galaxy Watch 6 Classic | Samsung Galaxy Buds2 Pro |
andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12344 replies
  • March 16, 2023

 

Forum member (non-iD).
BigDaddyUK
Active Contributor
  • BigDaddyUK
  • Active Contributor
  • 18 replies
  • March 16, 2023

I know it. Threee UK for the last 2 years, then remove this information, then put it back!! ))) Carry out some kind of technical work ...))))
By the way, this status has already been 4 days, since Monday I have been with iD Mobile, so far without changes.

| Samsung Galaxy S23 Ultra 5G 12/512Gb | Samsung Galaxy Watch 6 Classic | Samsung Galaxy Buds2 Pro |
andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12344 replies
  • March 16, 2023

I’ve had a similar status in my location for +6 months.

Three UK are right now turning off their 3G network across the UK - works are scheduled for completion by end of 2024. 

Maybe things will improve in 2025?

Forum member (non-iD).
BigDaddyUK
Active Contributor
  • BigDaddyUK
  • Active Contributor
  • 18 replies
  • March 17, 2023

Different location is much better…

 

| Samsung Galaxy S23 Ultra 5G 12/512Gb | Samsung Galaxy Watch 6 Classic | Samsung Galaxy Buds2 Pro |
andewhite
1 person likes this
  • andewhite
    andewhite
Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash
  • iD Mobile Employee
  • 8193 replies
  • March 20, 2023

Hi @BigDaddyUK,

If there is work being carried out in your area the services may be limited or intermittent.

In most cases work is completed with a few days, however it can sometimes be longer.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Gulnara Begieva
Community Member

In my area, no any service repairs and still internet is not working and even WiFi. I have phone from 4th April and wanted to cancel contract. But can't cancel either,as too expensive leaving fee. Very poor service with high prices.

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash
  • iD Mobile Employee
  • 8193 replies
  • April 27, 2023

Hi @Gulnara Begieva,

Can I check if you have viewed the coverage in your area?

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

I can see that you mentioned that you have had it since 4th April. If you purchased from iD Mobile you would have 30 days to return this.

If you are unhappy with the coverage and wish to return it within the returns policy, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Perks banner
Terms & Conditions