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Question

how to i get to talk to a real person instead of posting randomly


Jocelyn Brett
New
 Contributor

Please can I speak to an actual person? Is there some kind of way to private message??

This topic has been closed for replies.

4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • April 12, 2023

Just use the iD live chat service, or contact iD privately on Facebook (Messenger), or Twitter (DM).

The customer support team work until 8pm on weekdays (6pm at weekends).

🍀


Jocelyn Brett
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • April 12, 2023

when I click on live chat it just says this:

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 6095009212545223792


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • April 12, 2023

Unfortunately, you’ll need to make sure you are NOT LOGGED-IN to the iD Community when you visit pages on the main iD Mobile website @Jocelyn Brett.

The web browser cookies used by the iD Community site cause this problem when you try and access the main iD website, while signed-in to your iD Community account.
☹️


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • April 14, 2023

Hi @Jocelyn Brett 

 

Do you still need any assistance? We can be reached via the methods mentioned above by @andewhite.

 

If you still need any assistance please let us know here so we can assist further.

 

Tom