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Question

new SIM card is not working

C
Community Member
  • CPM
  • Community Member

My new SIM card is not working, tested in a handset that has previousy had an iD Mobile SIM in it and it’s definately not the handsets that are the issue. How do I order a new one?

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12531 replies
  • April 25, 2023

You can also pick-up a replacement iD SIM from any Currys store.
🍀

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8484 replies
  • April 28, 2023

Hi @CPM 

 

Have you seen the article linked by @andewhite above and gotten a replacement SIM?

 

Has the replacement SIM solved the issue?

 

Tom

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