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Question

Cancel sim only plan within cooling off period


Hello, I recently ordered a SIM only contract but would like to cancel within my 14 day cooling off period. Please can someone help with this? 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • May 3, 2023

Unfortunately, it’s self-service with iD Mobile @domidom.

In addition, see the online page at https://www.idmobile.co.uk/help-and-advice/returns-cancellations


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • May 4, 2023

Hi @domidom 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom