my billing details will not download? | iD Mobile Community
Skip to main content
Question

my billing details will not download?

  • May 6, 2023
  • 3 replies
  • 738 views

My billing details will not download?

 

This topic has been closed for replies.

3 replies

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • May 9, 2023

Hi @dmtraynor 

 

I’m sorry to hear this, are you attempting to download your bill via the iD Mobile app or website?

 

Have you tried the alternative?

 

Tom


  • Author
  • New Contributor
  • May 10, 2023

 


Lauren K
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • May 12, 2023

Hi @dmtraynor , thanks for the screenshot, that helps. 

Have you tried toggling on data/wifi and switching to see if either one works? It may also be helpful to clear any downloads in your phone to see if this does the trick too.

-Lauren