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Question

switchin from android, but apps haven't


Linda Emsley
New
 Contributor

My data, contacts etc have transferred using Samsung switch ( from android) but none of the apps from my old phone have transferred. Can you tell me how I can move the apps from my old android to my new Samsung please?

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • May 9, 2023

Did you use the Samsung “Smart Switch” app @Linda Emsley?

Alternatively, you can download the apps again from your Play Store account.  


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • May 10, 2023

Hi @Linda Emsley 

 

Typically apps won’t directly transfer over via Smart Switch but would tell the Google Play Store which ones to redownload.

 

It may be worth going to the Google Play Store, tapping the top right, “Manage apps and device, Manage and then filter between installed and uninstalled to see what’s missing.

 

Tom